Terms of service

Terms of Service

Effective Date: 6/23/2025

These Terms of Service constitute a legally binding agreement between the customer ("you") and The Lifestyle Hair Co. ("we," "us," or "our"). By purchasing from our website, you agree to all terms outlined below. These terms exist to protect our business and maintain a safe, secure environment for all transactions.

1. Order Policy

1.1 Final Sale

All purchases are non-refundable and final sale. We do not accept cancellations, order changes, returns, or exchanges under any circumstance.

1.2 Order Accuracy

Customers are solely responsible for ensuring that all order details—including products, textures, lengths, and address information—are correct before submitting payment. Once your order is placed, no changes can be made.

1.3 Payment Authorization

By submitting an order, you confirm that you are the authorized cardholder for the payment method used. Unauthorized use of a credit or debit card is a prosecutable offense.

2. Pre-Order & Fulfillment Policy

2.1 Pre-Order Structure

All items are sold on a pre-order basis, unless otherwise marked as "in stock" at checkout.

  • Bundles:

    • Processing Time: 1–3 business days

    • Shipping Time: 7–10 business days

  • Closures & Frontals:

    • Processing Time: Up to 4 weeks (made to order)

    • Shipping Time After Processing: 2–3 business days

2.2 In-Stock Items

Items marked “in stock” ship within 2–3 business days. Inventory is limited and subject to change without notice.

3. Shipping Policy

3.1 Signature Confirmation

All shipments require signature upon delivery. If no one is available to sign, the carrier may attempt redelivery or hold the item at a local facility. We do not authorize removal of signature confirmation under any circumstance.

3.2 Address Accuracy

Shipping and billing addresses must match at checkout. Orders with mismatched information may be automatically flagged or canceled. We are not liable for delivery errors or delays resulting from inaccurate information provided at checkout.

3.3 Delivery Liability

We are not responsible for lost, stolen, or misdelivered packages once tracking shows delivery has been made to the address provided. The customer assumes responsibility upon carrier confirmation of delivery.

If your package is marked as delivered but not received, you must file a claim directly with the shipping carrier. We do not replace or refund packages that are marked as delivered by the carrier.

4. Fraud Prevention & Dispute Protection

4.1 Fraud Detection

All orders are monitored for fraud and abuse. We collect and log IP address, browser metadata, payment method, geolocation data, and customer behavior for all transactions. We reserve the right to request additional verification (such as ID) if an order is flagged.

4.2 Chargeback Prevention

Any customer who attempts to file a chargeback without contacting us first will be treated as attempting to commit fraud. In the event of a dispute, we will submit:

  • Full order confirmation and product receipt

  • Tracking information and proof of delivery (including signature)

  • Website policies agreed to at checkout

  • IP address and device data proving purchase intent

  • Customer communication records

Customers who file false chargebacks may be subject to:

  • Permanent ban from purchasing

  • Report to banking institutions and fraud registries

  • Civil legal action for losses incurred

5. Local Pickup Policy

5.1 Eligibility

Local pickup is available only for in-stock items. If you select local pickup for a pre-order item, your order will be canceled without refund or credit.

5.2 Location

Pickup is available in Jonesboro, GA 30236. Instructions and address details will be sent via email after your order is confirmed.

5.3 Pickup Timing

Orders must be picked up within 3 business days of notification. Failure to pick up within this window may result in cancellation without refund.