Frequently Asked Questions (FAQs)
1. What is RAW Vietnamese Hair?
Answer:
RAW Vietnamese hair is high-quality, unprocessed hair sourced directly from a single Vietnamese donor. It is collected in its natural state without any chemical or heat processing, ensuring the hair retains its authentic texture, natural luster, and strength.
2. What is Virgin Hair?
Answer:
Virgin hair is hair that has never been chemically processed—meaning it has not been colored, permed, or relaxed. However, to ensure cleanliness and improved manageability, virgin hair is gently steamed. This steaming process removes impurities while preserving the hair’s natural properties.
3. What’s the Difference Between RAW and Virgin Hair?
Answer:
Both hair types are sourced from a single donor and remain free of chemical treatments. The key difference lies in their processing:
- RAW Hair: Remains completely untreated after collection, preserving its entirely natural state.
- Virgin Hair: Undergoes a gentle steaming process that cleanses the hair of impurities and slightly softens its texture for enhanced manageability, while still maintaining its natural quality.
4. How Do RAW Vietnamese and Virgin Hair Differ from Processed Hair?
Answer:
Processed hair has undergone chemical treatments—such as coloring, perming, or relaxing—which can compromise its natural strength, texture, and shine. In contrast, both RAW Vietnamese and virgin hair maintain their natural properties (with virgin hair being gently steamed), offering superior durability and versatility for styling.
5. How Is Your Hair Ethically Sourced?
Answer:
We are committed to ethical sourcing practices. Our hair is obtained from reputable suppliers who adhere to strict ethical guidelines, ensuring fair treatment, transparency, and sustainability. Every strand is carefully selected to meet our high standards of quality.
6. How Do I Care for My RAW Vietnamese or Virgin Hair?
Answer:
To keep your hair looking its best:
- Washing: Use a sulfate-free, gentle shampoo and conditioner.
- Drying: Air dry when possible or use a low heat setting on your hairdryer.
- Styling: Always use a heat-protectant before using hot tools, and avoid excessive heat styling.
- Storage: Store your hair in a cool, dry place and consider using a silk or satin scarf or pillowcase to reduce friction.
7. Can I Request Custom Lengths or Textures?
Answer:
Absolutely! We understand that every client has unique needs. If you require specific lengths, textures, or custom modifications, please contact our customer service team to discuss your order options.
8. What Is Your Ordering Process, Shipping, and Return Policy?
Answer:
-
Ordering Process:
- Browse our online catalog to choose your desired product.
- Select your preferred length, texture, and volume.
- Add the item(s) to your cart and proceed to checkout.
- Provide your shipping and payment details to confirm your order.
-
Processing & Shipping:
All orders are pre-order only with a processing time of 48-72 hours after purchase. Shipping typically takes 5-10 business days. -
Return Policy:
All sales are final. We do not offer refunds or exchanges.
9. How Long Does the Hair Last?
Answer:
With proper care, our virgin hair products typically last 2-3 years, while our RAW hair products can last 3-5 years. Regular maintenance—such as using sulfate-free products, minimizing heat exposure, and storing the hair properly—can help extend the life of your hair.
Feel free to adjust any details further to perfectly align with your business’s voice and specific policies.